All information here pertains to all MGK Pools Inc media properties and websites, including https://mgkpools.com/ and all pages linked to it, as well as https://poolservicema.com/ and our social media accounts.
MGK Pools Inc – Privacy Policy
Last Updated: August 22, 2026
This Privacy Policy explains what information MGK Pools Inc (“we,” “us”) collects, how we use it, and the choices you have. By using our website or contacting us, you agree to this policy.
Information We Collect
We collect information when you:
- Place an order
- Create an account
- Request a quote or estimate
- Subscribe to communications
- Contact customer service by phone, text, email, or form
This may include your name, email address, phone number, billing and shipping address, and details about your project or order. Calls to our business phone lines may be answered by an automated AI assistant and may be transcribed so we can respond to your request.
How We Use Your Information
- Process and fulfill orders
- Send order-related and service communications
- Respond to quote requests and provide customer service
- Send marketing communications you have consented to receive
SMS/Text Messaging Privacy
If you provide your phone number to us, you may receive text messages related to your inquiry, order, or appointment, and — only if you have opted in — occasional marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and aggregators who assist us in delivering text messages, solely for that purpose.
How We Protect Your Data
- SSL encryption on all pages
- Regular security scanning
- Limited access to customer data
- PCI-compliant payment processing (payments are processed by Stripe; we do not store your card information)
Third-Party Sharing
We do not sell, trade, or transfer your personal information to third parties. We share information only with service providers who help us run our business — payment processing, freight brokers and carriers who arrange and deliver your shipment (they receive your name, delivery address, and phone number so they can schedule delivery with you), email and SMS delivery, and website analytics — and only as needed to provide those services.
Cookies, Analytics & Advertising
We use cookies and similar technologies for:
- Shopping cart functionality
- Site traffic analysis (Google Analytics)
- Advertising conversion tracking (Google Ads and Meta/Facebook Pixel)
- Email and marketing services (Klaviyo, Omnisend, OptinMonster)
- On-site feedback surveys (UserFeedback)
Our forms are protected by Google reCAPTCHA, which is subject to the Google Privacy Policy and Terms of Service. You can control cookies through your browser settings; disabling them may affect cart and checkout functionality.
Email Marketing
By providing your email address and opting in, you agree to receive marketing communications from MGK Pools Inc. We use Klaviyo and Omnisend to deliver email marketing. You may unsubscribe at any time using the link in any email or by contacting info@mgkpools.com. Unsubscribe requests are processed within 48 hours.
California Privacy Rights (CalOPPA)
- Users can visit our site anonymously
- This Privacy Policy is linked from our homepage
- Users can request updates to their personal information by emailing info@mgkpools.com
Children’s Privacy (COPPA)
We do not knowingly collect information from children under 13.
CAN-SPAM Compliance
- Clear identification of commercial messages
- Valid physical address included in every email
- Opt-out requests honored within 10 business days
- No deceptive subject lines
Data Breach Notification
Users will be notified via email within 7 business days of any data breach discovery.
Contact Us
MGK Pools Inc
28 Front St, Winchendon, MA 01475
Email: info@mgkpools.com
Phone: (978) 710-8667
See also our Terms & Conditions and Shipping & Returns Policy.